Terms of Use
These Terms govern access to and use of Cassivo, the commerce operations platform that connects sourcing, inventory, fulfilment, and sell-side channels. By creating an account or using the service, you agree to be bound by these terms and the policies referenced below.
Effective
1 July 2026
Last updated
28 June 2026
Version
v4.2
Governing law
Victoria, Australia
Status
In force
Acceptance of these Terms
These Terms of Use (“Terms”) form a binding agreement between you and Cassivo Pty Ltd (ACN 674 991 220) (“Cassivo”, “we”, “us”). If you are entering into these Terms on behalf of a company or other entity, you represent that you have the authority to bind that entity, and “you” refers to that entity.
Your use of the Service is also governed by our Privacy Policy and any Order Form or Statement of Work you sign with us. Where an Order Form conflicts with these Terms, the Order Form controls for that engagement.
Plain-English summary
Using Cassivo means you agree to these Terms. If a signed Order Form says something different, it wins over the Terms — but only for that Order Form.
Definitions
Terms used with initial capital letters have the meanings below.
Service | The Cassivo commerce operations platform, including all web applications, APIs, mobile clients, and connectors we make available under an Order Form. |
Customer Data | Any data, content, or records you submit to, or generate through, the Service — including product records, purchase orders, inventory ledgers, and end-customer information. |
Order Form | The ordering document that references these Terms and specifies subscription tier, term, fees, and any bespoke conditions. |
Connected Channel | Any external system you integrate with the Service — e.g. a Shopify store, marketplace listing, 3PL, ERP, or payment gateway. |
Authorised User | An employee, contractor, or agent you have permitted to access the Service under your account. |
The Service
Cassivo is a multi-tenant, cloud-based platform that unifies commerce operations from source to sell. Subject to these Terms and payment of the applicable fees, we grant you a non-exclusive, non-transferable, revocable right to access and use the Service during your subscription term.
What’s included
- The features and modules specified in your Order Form.
- Standard connectors listed in our integrations catalogue as of the Effective Date.
- Updates, improvements, and security patches we release generally to customers on your tier.
What’s not included
- Beta or “Early Access” features, which are provided as-is and may be modified or withdrawn without notice.
- Custom development, migrations, or implementation services, which are engaged separately under a Statement of Work.
Accounts & access
You are responsible for maintaining the confidentiality of account credentials and for all activity that occurs under your account. You must notify us at [email protected] promptly if you suspect unauthorised access.
Each Authorised User must have their own login. You may not share, resell, or provide access to the Service to any party who is not an Authorised User, and you are responsible for the acts and omissions of your Authorised Users as if they were your own.
We may enforce user counts against your Order Form and, where usage exceeds the licensed number, invoice the overage at the then-current per-seat rate.
Customer Data
As between you and Cassivo, you own all right, title, and interest in Customer Data. You grant us a limited licence to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Service.
We will maintain administrative, physical, and technical safeguards for the protection of Customer Data as described in our Security & Trust Overview. Our processing of personal information is further governed by our Data Processing Addendum.
Your data, your keys
You can export Customer Data at any time during your subscription in an industry-standard format via the Cassivo Export API. On termination, exports remain available for 30 days.
Acceptable use
You will not, and will not permit any Authorised User or Connected Channel to:
- Reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by law;
- Use the Service to store or transmit malicious code, or to interfere with the integrity or performance of the Service;
- Circumvent rate limits, API quotas, or documented usage restrictions;
- Use the Service in violation of applicable export controls, sanctions, or consumer-protection laws; or
- Use the Service to send unsolicited commercial communications in breach of applicable spam legislation.
We may suspend access without prior notice where continued use poses an imminent risk to the Service, other customers, or third parties. Where feasible, we will notify you contemporaneously and work to restore access as soon as the risk is mitigated.
Third-party integrations
The Service is designed to interoperate with Connected Channels. Your use of any Connected Channel is subject to that provider’s own terms, and we are not responsible for the availability, accuracy, or continued support of any third-party product. If a Connected Channel changes or removes an API you rely on, we will make reasonable efforts to adapt but cannot guarantee uninterrupted functionality.
You authorise Cassivo to access Connected Channels on your behalf using credentials you supply, solely to perform the operations you configure in the Service.
Fees, billing & renewal
Fees are set out in your Order Form and are payable in the currency specified. Unless otherwise stated:
- Subscription fees are invoiced in advance for the applicable term;
- Usage-based fees (transactions, additional connectors, SKU tiers) are invoiced monthly in arrears;
- All amounts are exclusive of GST and any applicable taxes, which you are responsible for.
Renewal
Subscriptions renew automatically for successive terms equal in length to the initial term, unless either party gives written notice of non-renewal at least 30 days before the current term ends. Renewal fees may be adjusted with at least 60 days’ notice.
Late payment
Undisputed amounts unpaid 30 days after the invoice date accrue interest at 1.5% per month (or the maximum rate permitted by law, if lower). We may suspend the Service if amounts remain unpaid 15 days after we send a written notice of overdue payment.
Fees, billing & renewal
Cassivo and its licensors retain all right, title, and interest in and to the Service, including all associated intellectual property rights. No rights are granted to you other than those expressly set out in these Terms.
You may provide suggestions, ideas, or feedback about the Service (“Feedback“). You grant Cassivo a perpetual, irrevocable, royalty-free licence to use Feedback for any purpose without obligation or attribution to you.
Confidentiality
Each party may disclose confidential business, technical, or commercial information to the other. The receiving party will use the same degree of care it uses to protect its own confidential information (and no less than a reasonable degree of care), and will use disclosed information only to exercise its rights and perform its obligations under these Terms.
Confidentiality obligations do not apply to information that is or becomes publicly available, was rightfully known prior to disclosure, or is independently developed without reference to the disclosed information.
Service levels & support
Uptime commitments, support response targets, and credit remedies are set out in our Service Level Agreement. Credits are the exclusive remedy for missed service levels.
Standard uptime target | 99.9% monthly, excluding scheduled maintenance |
Scheduled maintenance | Announced at least 5 business days in advance |
P1 support response | Within 1 hour, 24×7 |
P2 support response | Within 4 business hours |
Warranties & disclaimers
We warrant that the Service will materially conform to its documentation during your subscription term. Your exclusive remedy for breach of this warranty is, at our option, to correct the non-conformity or terminate the affected subscription and refund pre-paid, unused fees.
Except as expressly set out in these Terms, the Service is provided “as is” and Cassivo disclaims all other warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. Nothing in these Terms limits any rights you may have under the Australian Consumer Law that cannot be excluded.
Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities, arising out of or in connection with these Terms, even if advised of the possibility of such damages.
Each party’s aggregate liability arising out of or related to these Terms will not exceed the fees paid or payable by you to Cassivo in the 12 months immediately preceding the event giving rise to the claim.
These limitations do not apply to breaches of confidentiality, indemnification obligations, or a party’s liability for gross negligence or wilful misconduct.
Indemnification
By Cassivo. We will defend you against any third-party claim alleging that the Service, when used in accordance with these Terms, infringes that party’s intellectual property rights, and will pay damages finally awarded against you (or agreed in settlement).
By you. You will defend Cassivo against any third-party claim arising out of Customer Data, your use of the Service in breach of these Terms, or your breach of applicable law.
Each party’s indemnification obligations are conditioned on prompt written notice of the claim, sole control of the defence, and reasonable cooperation from the indemnified party.
Term & termination
These Terms remain in effect for the duration of any active Order Form. Either party may terminate for material breach if the breach remains uncured 30 days after written notice.
On termination or expiry:
- Your right to access the Service ends;
- You may export Customer Data for 30 days; and
- Any fees earned before termination remain payable, and unused pre-paid fees are refundable only where we terminate for our own convenience or you terminate for our uncured material breach.
Sections that by their nature should survive termination — including Definitions, Customer Data, Intellectual Property, Confidentiality, Warranties, Limitation of Liability, Indemnification, and Governing Law — will survive.
Governing law & disputes
These Terms are governed by the laws of the State of Victoria, Australia. The parties submit to the exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia sitting in Melbourne.
Before commencing any proceeding, the parties will attempt to resolve the dispute in good faith through senior representatives for at least 30 days. This clause does not prevent either party from seeking urgent injunctive relief.
Changes to these Terms
We may revise these Terms from time to time. Where a revision is material, we will provide at least 30 days’ notice by email to your account owner and by posting a notice in the Service. Continued use of the Service after the notice period constitutes acceptance of the revised Terms.
Prior versions of these Terms are available at cassivo.com/legal/archive.
Contact
Legal notices under these Terms must be sent in writing to:
Entity | Cassivo Pty Ltd (ACN 674 991 220) |
Attention | Legal Counsel |
Post | Level 9, 380 La Trobe Street, Melbourne VIC 3000, Australia |
For product, billing, or support enquiries, please use the in-app help centre or write to [email protected].