Talk with the Cassivo team.

Dedicated support isn’t an add-on; it’s the foundation Cassivo is built on. Call, email, or message the team to plan the next step.

Book a demo

A 30-minute walkthrough customed to the way the business operates, whether in markets, retail, hospitality, or warehousing.

30 minutes

customed · Honest · No pressure

Schedule below

Talk to someone now

For time-sensitive questions, migration support, and direct assistance.

+61 1300 742 003

Mon–Fri · 8am–6pm AEST

Call now

Email us

Requests for proposals (RFPs), security reviews and procurement and any other detail heavy questions.

[email protected]

Fast responses during business hours, usually within one hour

Send an email

Tell us about your operation.

A few short questions give us the context we need to make the call worthwhile. We’ll come back with a walkthrough customed to your industry, a clear implementation path, and honest advice on what does and doesn’t fit.

WHAT YOU GET

  • A 30-minute walkthrough customed to operation
  • Honest answers on what fits and what doesn’t
  • A clear implementation path and rough timeline
  • No follow-up spam, we don’t drip-feed nurture

OTHER WAYS TO REACH US

Customer Service

+61 1300 742 003 · Mon–Fri 8am–6pm AEST

Email

[email protected]

Support hours

Mon–Fri 8am–6pm AEST · on-call after hours for go-lives

Office

Melbourne, Australia · remote team across AU

Dedicated support is not an add-on. It’s the foundation.

Long-term success depends on the right system and support.

01

Direct access

Call, email, or talk to the team and speak with someone who knows the setup.

02

Implementation support

We guide you through setup, migration, and go-live, with hands-on support at each step.

03

Custom configuration

When the business has specific needs, we build the access controls and workflows around them.

04

Ongoing partnership

We stay involved after onboarding with continuous optimisation and support as the business grows.

Common questions.

Quick answers to the things people usually ask before a demo. Don’t see yours? Send a note, we’ll come back within 24 hours.

Email a question

Most single-location go-lives run 2–4 weeks from kickoff: data migration, configuration, role-based training and a supervised first day on the floor. Multi-location chains and custom workflows scale from there — we’ll quote it accurately on the demo call.

Yes — we’ve migrated from Square, Lightspeed, Toast, Cin7, MYOB RetailManager and a long list of bespoke spreadsheets. Products, contacts, open orders and history all come across; balances reconcile to the cent.

Yes. Invoices, bills, credit notes and bulk payments sync in real time. Daily banking reconciliation by payment method gives you a clean net total to match in your bank feed.

Cassivo is Australian-built. GST/BAS reporting, tax-inclusive and tax-exclusive flows, 5-cent cash rounding, ABN verification and MMCS are all in the platform — not add-ons.

Most single-location go-lives run 2–4 weeks from kickoff: data migration, configuration, role-based training and a supervised first day on the floor. Multi-location chains and custom workflows scale from there — we’ll quote it accurately on the demo call.

The platform ships with the depth most businesses need. When you have something specific — a particular receiving gate, a unique pricing rule, an industry process — we build it as a custom configuration. That’s the “made to work for you” part.

Cloud-hosted, encrypted at rest and in transit. 2FA, 9 granular roles with manager PIN approvals, full audit trail on every transaction and adjustment, and compliance-ready channels for sensitive data uploads.

Yes, that’s the whole point. Ongoing partnership, continuous optimisation, the same people answering your questions. Not a tier 1 ticket queue, not a chatbot, not a help article.

Pricing depends on industry, modules and implementation scope. We’d rather give you accurate numbers after a 30-minute call than a misleading website figure. No hidden fees, what we quote is what you pay.

Built here. Supported from here.

Cassivo is designed for how Australian businesses actually operate — GST/BAS, cash rounding, ABN verification, MMCS, CHEP and Loscam. The call you make goes to a real person, in your time zone.

AU

HQ · Melbourne

AEST

Sales & support hours

100%

Australian team

5 cities

Customer footprint