Let’s get you back to business.
Get help with your Cassivo app, payments, printers and connected devices. Our team can guide you through a support session when you need a closer look.
Join a live session
Your Cassivo technician will give you a session ID or a direct link. Open the secure join page and enter the ID when prompted. You stay in control and approve screen sharing on your device.
Join a support session ↗Depending on your device, the join page may ask you to run a small support app.
Need help?
Contact us first and tell us what is happening. We’ll arrange the right support session for your device and issue.
Support hours: Monday–Friday, 8am–5pm Melbourne time.
Open Cassivo appHow a support session works
Tell us which register, printer or workflow needs help.
Use the form above or a link shared by your technician.
Follow the on-screen prompts to let our team troubleshoot with you.